Support

A real person reads every email, and we usually reply within a day. Sending it from Send feedback in the app, or adding your Tiff version (at the very bottom of Us → Our space), saves a round of back and forth.

If you're worried about your safety, please don't wait for us: the services under If you need someone to talk to can help straight away.

Yes. Tiff is free to download and use, with no ads. That covers plans, decisions, Play, Receipts, the Scrapbook and the Courtroom.

A few things have a limit on the free plan: 3 court cases a month, 100 Scrapbook photos, and one mystery date and one challenge on the go at a time. Tiff Plus is the optional upgrade that lifts them, and one of you paying covers you both.

One of you invites, the other joins:

1. Tap Invite on Home. Tiff makes a 6-character invite code for you to send to your partner.
2. Your partner downloads Tiff, taps I have an invite code on the first screen, signs in, and enters it. (Already past that screen? I've got a code instead on the invite screen does the same thing.)

A code works once and lasts 7 days. If yours has run out, just make a new one. After 10 tries in an hour, joining pauses for up to an hour to stop people guessing codes.

Each code lasts 7 days and works once. To make a fresh one, tap Invite on Home (the card there shows when your current code runs out). If your old code is still live, you'll see that one again rather than a new one.

If a fresh code still won't go in:

• Check it's the right 6 characters. Spaces and capitals don't matter.
• "Too many tries" means joining has paused after 10 attempts in an hour. Waiting it out fixes it.
• A space holds two people. If your partner is already paired with someone else in Tiff, they can't join yours.
• If their current space is closing (someone left it or deleted their account), they can join once it's deleted and they've got a fresh one.

Still stuck? Email us roughly when you tried and what the message said, and we'll dig in.

Yes. You can spin Dinner Roulette, add plans and save memories on your own. When your partner joins, everything you've added is waiting for them in your shared space. Things that need both of you, like votes and court cases, wait until they arrive.

You can be in one shared space at a time.

Tiff only uses Sign in with Apple, so there's no password to forget. On your new iPhone, download Tiff and tap Continue with Apple using the same Apple ID as before. Your space, photos and partner are all there waiting, because they live with your account, not on the phone.

• Seeing an empty space? You've probably signed in with a different Apple ID, which makes a new account. Sign out (Us → Our space → Sign out) and sign in again with the right one.
• On Plus? Go to Us → Our space → Tiff Plus and tap Restore purchases, with the phone signed in to the Apple ID you paid with.
• Apple sign-in failing? Check you're signed in to your Apple ID in the iPhone's Settings, then try again.

Lost access to your Apple ID, or still stuck? Email us and we'll help you work it out.

Your partner sees what you add to your shared space: plans, options, votes, photos, memories, receipts, little messages and so on, usually within seconds.

Some things stay private until they're revealed:

• Court sides: hidden until you've both filed. Drafts are never shown.
• Swipes: your partner only ever sees the things you both liked.
• Surprises and mystery dates: hidden until the reveal time, and notifications never give them away.
• Spark answers: hidden until you've both answered.

Anything that leaves Tiff with your partner's photos, words or cases in it (a Wrapped slide, collage, verdict card or memory) needs their OK first. You'll find requests under Us → Our space → Sharing outside Tiff.

Swipe & match: pick a deck (what's for dinner, or date night) and you each swipe through the same cards: right for yes, left for nope. Your partner can't see your swipes. They only see the things you both said yes to, and whether you've finished. Got a few matches? Knock them out head to head or let the wheel pick, so it ends in an actual plan.

Mystery dates: one of you plans it, the other finds out at the reveal. The planner picks when that is: 7pm the day before, 9am that morning, 2 hours or 1 hour before, or when it starts. Until then your partner sees only when it is (so they keep it free), up to three clues and, if you like, one tiny blurred teaser photo. The plan, place, notes and photos stay sealed, and notifications don't give it away.

On the free plan you can have one mystery date on the go at a time.

Each of you files your side of a small disagreement privately. When both sides are in, the case text is sent to an AI (Claude, made by Anthropic) which gives a playful verdict: a summary of each side, a ruling, a small compromise and an agreement you could both say out loud. You can agree and save it, or appeal once.

Photos are never sent to the AI. It's only told a photo exists. Read more in our Privacy policy.

No. It's for fun. It only knows what you both wrote, it can get things wrong, and it isn't relationship, legal, medical or any other kind of advice. Big life decisions belong to the two of you (the Decisions tab's pros and cons are built for those).

If a case sounds more serious than a silly tiff, for example if it mentions violence, threats, control, abuse, self-harm or feeling unsafe, the court sits it out and shows support information instead. It doesn't say which words or whose side caused it. If it got it wrong, you can edit your side and try again.

Tiff tries hard not to be annoying:

• Quiet hours are 9pm to 8am on your space's home time zone. Notifications wait until morning, unless your partner sent something on purpose (a little message, a countdown, a surprise, a spark reply or a mystery reveal).
• Things that don't need you are capped at three a day. Extras wait until the next morning.
• Small partner updates (votes, options, matches) come together in one round-up at 7pm.
• Receipts never buzz. They stay in the app.
• Previews never give away a surprise. Little messages show what they say, like a text.

Choose what you get in Us → Our space → Notifications: Partner activity, Needs you, Memories and Reminders. Change how often sparks arrive under Sparks, or turn everything off in your iPhone's Settings.

Your space runs on one clock, so "today", reveals and reminders mean the same thing for both of you. It's set from the phone that made the space. Either of you can ask to change it in Our space → Home time zone, and the other one needs to OK it. A change never makes a surprise open early.

Go to Us → Our space → Download everything and tap Make my download. You'll get your photos at full size plus a memory book you can open on any computer. It's everything you can see in Tiff, and nothing that's still a surprise.

Bigger spaces take a few minutes, and we'll send a notification when it's ready. Large downloads come in parts: save every part, unzip them into the same folder and open memory-book.html. We keep each download for 7 days.

Go to Us → Our space → Leave this space. Here's exactly what happens:

• Your partner is told straight away, and neither of you can add anything new.
• Everything stays read-only for 30 days for both of you, so either of you can download your photos and memories. We'll send a reminder 3 days before it closes.
• After 30 days the space is deleted for good, photos included. You'll each get a fresh, empty space.

Leaving can't be undone, so we suggest downloading first. (Leaving is only for a space you share. If your partner hasn't joined yet, you can delete your account instead.)

Go to Us → Our space → Delete my account and confirm.

• Your account and sign-in are deleted straight away, and we ask Apple to revoke Tiff's access to your Apple ID.
• Your votes and favourite moments go straight away, and so do any downloads you've made.
• If your partner has joined: they're told, and keep read-only access to your shared space for 30 days. Then the rest is deleted for good, photos included.
• If you're on your own: your plans, photos and memories are deleted straight away too.

This can't be undone. If you'd like a copy of anything, download it first.

No. Tiff has no ads, no tracking and no analytics. If the app crashes or hits an error, it sends us a crash report so we can fix it. That report isn't linked to you and never includes your photos, messages or cases. Our Privacy policy lists everything we collect and everyone involved in running Tiff.

Tiff is free to use. Plus is the optional upgrade for couples who want more:

• 20 court cases a month (free: 3 a month)
• Unlimited Scrapbook photos, within fair use (free: 100)
• Mystery dates back to back (free: one at a time)
• More than one challenge on the go (free: one at a time)
• Collages from your Scrapbook (Plus only)
• Wrapped any time: peek at your year so far (free: in December)
• A little heart on both your profiles (Plus only)

"Fair use" just means nobody can fill our storage in an afternoon: there's a generous daily upload limit for everyone.

You can pay monthly or yearly. In the UK it's £6.99 a month or £39.99 a year. Everywhere else, the Plus screen in the app shows the price in your own currency before you pay, and so does Apple's confirmation.

There's no free trial. It renews automatically until you cancel, and payment comes from your Apple ID when you confirm.

No. One of you pays and you both get it. As soon as one of you subscribes, Plus switches on for your whole shared space. Your partner sees "You've got Plus, thanks to …" and never sees a buy button.

Yes. Plus works in your space straight away, and it comes with you when your partner joins, so they get it too.

Tiff spots this and says so on the Plus screen. One of you can cancel (see below). Apple handles refunds, so if you'd like money back for the doubled-up subscription, ask Apple at reportaproblem.apple.com.

Apple handles subscriptions, so you cancel on your iPhone: open Settings, tap your name, then Subscriptions, then Tiff Plus, then Cancel Subscription. If you're the one paying, you can also get there from Us → Our space → Tiff Plus → Manage subscription.

Cancel at least 24 hours before your renewal date to avoid the next charge. You both keep Plus until the end of the period you've paid for.

Deleting the app, or your Tiff account, doesn't cancel an Apple subscription, so cancel first.

Apple takes payments for Tiff and handles every refund, so we can't issue one ourselves. Ask Apple at reportaproblem.apple.com: sign in with the Apple ID you paid with, choose Request a refund, and pick Tiff Plus.

Nothing you've made is deleted. Photos, cases and anything else over the free limits stay where they are; you just can't add more until you're back under the limit, or one of you subscribes again.

Plus belongs to the person who pays for it.

• For the 30 read-only days after someone leaves, the closing space keeps whatever it had.
• After that, you each get a fresh space. Plus goes with the person paying, to their new space, and keeps renewing as normal. The other person's new space is on the free plan unless they subscribe.
• If the person paying deletes their Tiff account, Plus stops for the space. Their Apple subscription doesn't stop by itself, so they should cancel it with Apple first.

Sign in to Tiff with the same account as before, make sure the phone uses the Apple ID you paid with, then go to Us → Our space → Tiff Plus and tap Restore purchases. It can take a minute to switch on.

Still not there? Email [email protected] with the date you paid (no card details, please) and we'll sort it out.

No. Tiff Plus isn't shared through Apple's Family Sharing. It doesn't need to be for the two of you: one subscription already covers you and your partner inside Tiff.

The UK, the US, Canada, Australia and New Zealand. Ideas, prices and support numbers match the country your shared space was set up in. More countries are on the way.

Not yet. Tiff is iPhone only for now, so you'll both need an iPhone to use it together. We're not putting a date on Android until we can keep it. If it's the one thing stopping you, tell us: knowing who's asking helps us decide what to build next.